The welfare, safety and happiness of residents, team members and visitors is our number one priority. In response to the COVID-19 pandemic, our additional stringent measures are constantly reviewed to ensure we continue to meet Government and Public Health guidance, for everyone’s safety and wellbeing, whilst continuing to offer a comfortable and happy place to live.
Testing & vaccinations
We are pleased to report the success of the vaccination programme within our homes, with nearly all residents and team members having received their vaccines.
Our care home teams continue our programme of regular testing for team members and residents. This is carried out alongside all our other measures to facilitate safe visits for families, minimise infection transmission and to safely welcome new residents who need care and support into our homes.
Regular contact with loved ones is essential for the mental and physical wellbeing of our residents and so we are pleased to be able to offer a range of visiting options for family members and friends. This varies by home but includes a bedroom visit following a negative test, a dedicated visiting area as well as outdoor and window visits as the weather allows.
All visitors are asked to follow our visitor protocol which includes a declaration on arrival, the wearing of a mask indoors and observation of current social distancing measures. Each home also has a dedicated Visitor Champion to welcome all visitors and support a successful and safe visit.
Across our homes, our team members also continue to offer video calls to ensure residents keep in touch with their nearest and dearest when a visit in person is not possible.
Welcoming new residents
Our caring teams are ready to welcome new residents into our homes so that we can be there for those who need care and support.
As part of our warm welcome, a nominated family member can help new residents settle in on their first day. Current government guidelines include an initial period of self-isolation to ensure the continued safety of existing residents and team members. During this time, new residents are supported to feel at home in their bedroom and will not feel alone. Every new resident will have proposed activities to participate in during this time, supported by various members of the team to cater for their individual needs and ensure they are comfortable throughout each day.