Your home, your care
We understand it’s not always an easy transition moving into a new home, which is why we go that extra mile to make sure you’re happy, settled and comfortable. We never forget that it’s your home and your care. From helping you with everyday tasks, to activities and dining, you decide how and when things happen, and to what degree you want to socialise and get involved.
We have two key measures in place to ensure that residents’ voices are always heard and that a high standard of care exists throughout out homes: resident involvement and quality assurance.
We go above and beyond any statutory requirements to involve residents in the running of our homes. This innovative approach is part of our person-centred care and ensures residents and their families feel equal partners in the planning, development, and assessment of their care needs and the home they live in.
Our residents want to be useful and make the most of their existing skills and experiences. brighterkind care embraces this fact and enables residents to get involved in advising on aspects of the home’s management as well as day to day duties and activities, should they wish.
We actively encourage residents and their families to express their opinions in committee meetings, feedback forms, and in one-to-one sessions with our staff.
Our commitment to quality assurance is paramount. Our quality assurance programme focuses on what matters to our residents and their families. It is made up of five signature elements:
- Quality and Care experience
- Recreation and Activities
- The Food and Dining experience
- The Resident Experience
- The Management Experience
All aspects of clinical governance are integrated into the quality assurance programme, as are the Care Quality Commission (CQC) Essential Standards requirements, and rigorously audited by our Head of Care on a monthly basis.
We work hard to exceed these standards, measuring our success on a monthly basis against a set of key quality indicators including nutrition, infection rates, external outings, and resident satisfaction to name but a few.