A programme of measures to buoy team spirits during the exceptionally challenging pandemic year has led us to record our highest ever results in the Satisfaction Index and Net Promoter Score of over 3,000, as judged by residents and relatives.
Happy Team, Happy Residents
Ongoing Infection Control Training
Supporting Team Members
In Partnership with Others
Ongoing Infection Control Training
As well as completing a thorough induction in infection prevention and control before they enter the home, all team members receive an ongoing programme of training through both face to face sessions and via a digital platform. The training includes a mandatory module on infection control and prevention which has been completed once again.
We have introduced Infection Prevention & Control Champions in every home who coach team members in how to ensure best practice infection prevention and control. The team have an array of online guides and videos on key infection control topics that can be accessed at any time.
We make sure all our team members are kept updated on the most appropriate way to use PPE throughout their daily duties and handwashing techniques are regularly observed.
During the pandemic, Home Managers receive regular Covid-19 information and updates which are shared with all team members. The home has a meeting everyday to communicate changes, discuss issues and make sure best practice is shared throughout the home.
We are further investing for the long term by providing new equipment and shortly each home will receive a new ATP testing kit, which swabs for bacterial presence and will allow team members to measure the levels of cleanliness being achieved as part of an accurate and reliable audit process.
We are proud to introduce The Train Station - our online learning and development programme for all essential learning, additional learning and career development.
Available on mobile, desktop and iPad, our team can learn at a time and place that suits them. Everything from induction materials for new team members, right through to support for those wishing to advance their career in care.
Supporting Team Members
We are immensely grateful and proud of our team and the care provided to our residents. For our residents, team members are like a second family.
It isn't our responsibility to just look after our residents, but it’s also vital to take care of our team too. The way people who work in our care homes feel about their work directly affects our residents. We know that a happy, looked after and engaged workforce is vital.
To celebrate the efforts of all team members we have recently launched a new award of recognition — our Making A Difference Award. This gives you, as a family member, alongside our residents and colleagues, the opportunity to recognise those members of our team that have gone above and beyond to deliver great care and make each day the best it can be for all those that live and work in our homes.
To find out more or to nominate someone you feel has made a big difference to you or your relative, please visit www.brighterkind.com/making-a-difference-award. It only takes a few minutes to complete and all nominated team members will be celebrated within their home and then considered for our national Star Award each quarter. I hope you will take the opportunity to get involved.
Sometimes life throws you lemons and this is where our Employee Assistance Programme comes into its own. The programme is free for all team members and is there for any eventuality - from advice about health and wellbeing to concerns about finance, housing or mortgages...it’s all covered and provided as an advice and counselling service for our team members, 24 hours a day, seven days a week.
Throughout the pandemic, we shared the wonderful care and passion of our team. These joyous stories and individuals were nominated by their peers and shared with the wider team daily.
We thank each and every one of our team members for the amazing part they play in keeping our residents happy and safe.
The care home does a brilliant job. Nothing is too much trouble. All the staff are friendly and always have a smile. The care my mother is receiving is second to none. Their handling of the Covid crisis is exemplary.
AG, son of resident at St Oswald’s House. August 2020
In Partnership with Others
We are working with hospitals, healthcare professionals, local authorities and family members to continue to welcome new residents into our homes. We follow the latest government guidance to ensure moving into the home is comforting and supportive for all new residents whilst keeping the welfare and safety of all parties our top priority.
We have joined with researchers at UCL, alongside the Department of Health & Social Care, to launch the only major study into the impact of Covid-19 on those living and working in care homes. The study will give the opportunity for both residents and team members living and working in the group’s care homes in England to be regularly tested to help track the virus, understand past exposure and to determine whether this provides immunity from Covid-19. Testing has already begun and the study will continue with further tests over the next 12 months.
Ongoing Infection Control TrainingAs well as completing a thorough induction in infection prevention and control before they enter the home, all team members receive an ongoing programme of training through both face to face sessions and via a digital platform. The training includes a mandatory module on infection control and prevention which has been completed once again.
We have introduced Infection Prevention & Control Champions in every home who coach team members in how to ensure best practice infection prevention and control. The team have an array of online guides and videos on key infection control topics that can be accessed at any time.
We make sure all our team members are kept updated on the most appropriate way to use PPE throughout their daily duties and handwashing techniques are regularly observed.
During the pandemic, Home Managers receive regular Covid-19 information and updates which are shared with all team members. The home has a meeting everyday to communicate changes, discuss issues and make sure best practice is shared throughout the home.
We are further investing for the long term by providing new equipment and shortly each home will receive a new ATP testing kit, which swabs for bacterial presence and will allow team members to measure the levels of cleanliness being achieved as part of an accurate and reliable audit process.
We are proud to introduce The Train Station - our online learning and development programme for all essential learning, additional learning and career development.
Available on mobile, desktop and iPad, our team can learn at a time and place that suits them. Everything from induction materials for new team members, right through to support for those wishing to advance their career in care.
Supporting Team MembersWe are immensely grateful and proud of our team and the care provided to our residents. For our residents, team members are like a second family.
It isn't our responsibility to just look after our residents, but it’s also vital to take care of our team too. The way people who work in our care homes feel about their work directly affects our residents. We know that a happy, looked after and engaged workforce is vital.
To celebrate the efforts of all team members we have recently launched a new award of recognition — our Making A Difference Award. This gives you, as a family member, alongside our residents and colleagues, the opportunity to recognise those members of our team that have gone above and beyond to deliver great care and make each day the best it can be for all those that live and work in our homes.
To find out more or to nominate someone you feel has made a big difference to you or your relative, please visit www.brighterkind.com/making-a-difference-award. It only takes a few minutes to complete and all nominated team members will be celebrated within their home and then considered for our national Star Award each quarter. I hope you will take the opportunity to get involved.
Sometimes life throws you lemons and this is where our Employee Assistance Programme comes into its own. The programme is free for all team members and is there for any eventuality - from advice about health and wellbeing to concerns about finance, housing or mortgages...it’s all covered and provided as an advice and counselling service for our team members, 24 hours a day, seven days a week.
Throughout the pandemic, we shared the wonderful care and passion of our team. These joyous stories and individuals were nominated by their peers and shared with the wider team daily.
We thank each and every one of our team members for the amazing part they play in keeping our residents happy and safe.
The care home does a brilliant job. Nothing is too much trouble. All the staff are friendly and always have a smile. The care my mother is receiving is second to none. Their handling of the Covid crisis is exemplary.
AG, son of resident at St Oswald’s House. August 2020
In Partnership with OthersWe are working with hospitals, healthcare professionals, local authorities and family members to continue to welcome new residents into our homes. We follow the latest government guidance to ensure moving into the home is comforting and supportive for all new residents whilst keeping the welfare and safety of all parties our top priority.
We have joined with researchers at UCL, alongside the Department of Health & Social Care, to launch the only major study into the impact of Covid-19 on those living and working in care homes. The study will give the opportunity for both residents and team members living and working in the group’s care homes in England to be regularly tested to help track the virus, understand past exposure and to determine whether this provides immunity from Covid-19. Testing has already begun and the study will continue with further tests over the next 12 months.
