brighterkind has won the Feefo Gold Trusted Service award for its outstanding customer care and support for residents and their families during the early transition period into a care home. The award is an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
brighterkind received the Gold Trusted Service award for the warm welcome, information provided and customer centric approach during personalised ‘show rounds’ for prospective residents and their families. Noting the care and attention delivered during the experience, starting from the first initial point of contact with those looking to move into care homes. This award further builds on the group's excellent annual Customer Satisfaction Survey results.
Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award. As a highly valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.
Lorraine McGarry-Wall, Chief Operating Officer for brighterkind commented: “We’re very pleased to receive this award from Feefo and welcome the recognition of our passionate staff. We aim to help to make the transition of moving a loved one from their own home into a care home as stress free and seamless as possible. Most prospective residents will be strongly influenced by emotional considerations based on what they see and experience, and whether they like you and your team. Everyone at brighterkind is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our residents and their family’s needs.”
Congratulating brighterkind on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented, “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.”