Covid-19: The latest updates from brighterkind - click here

your safety is our priority

At brighterkind, friendly, caring teams are ready to welcome new residents and provide them with the wonderful care and support we’ve become recognised for.

However we realise that many families have concerns about moving a loved one into a care home with the ongoing coronavirus pandemic, so we wanted to offer our reassurance.

Now more than ever though, safety is our focus. In response to the Covid-19 pandemic, we’ve put additional stringent measures in place to meet infection control protocols while continuing to offer a comfortable and happy place to live. Our homes are well equipped with good stocks of high quality personal protective equipment (PPE) and our team members are thoroughly trained and experienced in ensuring a clean and sterile environment at all times.

brighterkind benefits from a framework of substantial support services including clinical guidance, quality assurance, recruitment and procurement. Everything is taken care of, so those working within our homes can concentrate on what really matters – the wellbeing of our residents.

The world may feel different, but rest assured that the warmth of our welcome and standards of care remain unchanged.

Safety Assured Icon
Proactive Infection Control icon Proactive Infection Control

We are committed to the wellbeing of our residents and never forget how susceptible they can be to infection.

As such, we have robust infection control and prevention policies and procedures and expect high standards from all team members. Each home has a dedicated Infection Prevention & Control Champion.

We take a dynamic, risk-based approach in response to any outbreak at a home or within the local community where they are based, working with the relevant local authorities on latest guidance and ensuring proactive communication for all involved.

Hand Hygiene icon Hand Hygiene

Handwashing is the single most important way to prevent the spread of infection and we’ve made significant investment to encourage increased hand hygiene in line with government advice.

Permanent hand sanitiser stations are in place across all care homes and hold enough sanitiser for 10,000 uses, providing long-lasting protection without the need for constant refilling. They’re a key part of our infection control strategy and help to protect the safety of those living and working in our homes, as well as visitors.

Social Distancing icon Social Distancing

It goes without saying that we’ve taken all reasonable steps to maintain social distancing in our homes and offices.

As well as limiting the number of visitors on-site, in line with the current guidance, we’ve changed our way of working to limit the movement of team members between different areas of our home and between floors.

We also encourage residents to socialise with those in the area of the home where they live and not in a wider group.

PPE Availability and Use icon PPE Availability and Use

Team members follow guidance to ensure appropriate use of PPE during their working day.

We have a sufficient supply of PPE for our teams and continue to work closely with suppliers to ensure stock levels are maintained.

Visitors to our homes are asked to wear PPE provided by brighterkind, which may include a face covering, apron or gloves.

They have done extremely well to keep residents COVID free. During lockdown they’ve regularly updated me and also made the effort to call me so that I can talk with my mother.

Keith M, son of resident at Houndswood House in Radlett, September 2020

Ongoing Infection Control Training icon Ongoing Infection Control Training

As well as completing a thorough induction in infection prevention and control before they enter the home, all team members receive an ongoing programme of training through both face to face sessions and via a digital platform. The training includes a mandatory module on infection control and prevention which has been completed once again.

We have introduced Infection Prevention & Control Champions in every home who coach team members in how to ensure best practice infection prevention and control. The team have an array of online guides and videos on key infection control topics which can be accessed at any time. We make sure all our team members are kept updated on the most appropriate way to use PPE throughout their daily duties and handwashing techniques are regularly observed.

During the pandemic, Home Managers receive daily Covid-19 information and updates which are shared with all team members. The home has a meeting everyday to communicate changes, discuss issues and make sure best practice is shared throughout the home.

Controlled Visits icon Controlled Visits

Our homes are under constant risk assessment to ensure that visits only take place when absolutely safe to do so. They are considered on a case-by case basis at the discretion of the Home Manager and are subject to a number of conditions.

We are taking steps to ensure that where we have to use agency staff, we ensure that they do not work in other homes too. Any external team or contractor visits are strictly only when essential. We’ve put controls in place to minimise the number of locations visited within a period of time and visiting team members are required to wear appropriate PPE at all times. All visits to our care homes are supported by the home Visitor Champion and visits are pre booked and staggered to minimise the number of people on site at any time.

Minimising Transmission icon Minimising Transmission

Before entering our homes or offices, everyone is required to complete a health screening process – including team members, agency staff, visitors and contractors. The screening is designed to minimise transmission of the virus and includes a health declaration and temperature check. Where possible, team members are dedicated to specific areas of the home to reduce the risk of transmission between areas.

Testing is vital and we have implemented whole home testing for team members and residents. We monitor daily results from our care homes and team members. This enables us to dynamically risk assess for visits and admissions to minimise transmission, as well as offer safe and controlled reunions between residents and their families. Residents are asked to self-isolate if they have symptoms, have tested positive following our regular testing schedule or a return from a hospital stay. New admissions are also required to self-isolate and their care and activities are tailored appropriately during this time.

Robust Cleaning icon Robust Cleaning

We are committed to achieving the highest standard of cleanliness and hygiene to control the spread of infection and illness in our homes. In addition to our detailed cleaning manual for team members, we have support tools available such as cleaning schedules and method cards to ensure cleaning and disinfection is carried out effectively, focusing on high risk infection areas, surfaces and hand touch points.

Standardisation is achieved throughout our care homes thanks to a company-wide chemical product list and all products are purchased from approved suppliers and supported by evidence of their efficacy and the required health and safety information.

We use a multi-surface cleaner disinfectant for use on all surfaces which is effective against Coronaviruses and personal hygiene protocols are actively followed by all team members.

Safely Welcoming New Residents icon Safely Welcoming New Residents

Our caring teams are always ready to welcome those that need care and support into our homes. We are committed to providing a safe and homely place to live and during the pandemic have put extra measures and infection control protocols in place for everyone’s safety and wellbeing.

Current government guidelines include an initial period of self-isolation for 14 days to ensure the continued safety of existing residents and team members. During this time, new residents are supported to feel at home in their bedroom and will not feel alone. Every new resident will have proposed activities to participate in during this time, supported by various members of the team to cater for their individual needs and ensure they
are comfortable throughout each day.

Members of our team will spend time getting to know new residents in order to create a personalised care plan that not only supports care needs, but also overall wellbeing. New residents will also be supported to keep in touch with friends and family members, making full use of technology through video calls, social media updates and telephone calls.

My mother became a resident of Emberbrook in May [2020] when her previous care home could no longer meet her needs. Her health was failing, she’d lost interest in eating/drinking and spent much of her time in bed! We really thought she would pass away soon. Within a few weeks of being cared for at Emberbrook, she had gained a new lease of life! She’s put on the weight she had lost, is active again and is our happy mum again. I can’t thank the Emberbrook team enough for the love and care they give!

Elizabeth S, Daughter, August 2020

Supporting Team Members icon Supporting Team Members

We are immensely grateful and proud of our team and the care provided to our residents. For our residents, team members are like a second family.

It isn’t just our responsibility to look after our residents, but its also vital to take care of our team too. The way people who work in our care homes feel about their work directly affects our residents. We know that a happy, looked after and engaged work force is vital.

Our ‘free’ employee assistance programme is there for any eventuality - from advice about health and wellbeing to concerns about finance, housing or mortgages...it’s all covered and provided as an advice and counselling service for our team members, 24 hours a day, seven days a week.

Throughout the pandemic, we shared the wonderful care and passion of our team. These joyous stories and individuals were nominated by their peers, and shared with the wider team daily. We thank each and every one of our team members for the amazing part they play in keeping our residents happy and safe.

The care home does a brilliant job. Nothing is too much trouble. All the staff are friendly and always have a smile. The care my mother is receiving is second to none. Their handling of the Covid crisis is exemplary.

AG, son of resident at St Oswald’s House. August 2020

Keeping Families Connected icon Keeping Families Connected

Communication with loved ones is core to the wellbeing of residents, particularly during times of uncertainty. Across our homes, teams are assisting with video calls on a daily basis to ensure residents keep in touch with their nearest and dearest.

We’ve set up dedicated private family Facebook groups to encourage day-to-day communication and our Magic Moments App continues to keep families connected with private email and video messaging, photographs and shared memories. For face-to-face celebrations or family catch ups, get togethers via video have proved to be popular with every generation and have become commonplace in our homes.

Our homes have also connected our residents with the local community through Postcard Pals, keeping them engaged and cheery receiving drawings letters and cards from local schools and groups.

The present situation has made visiting impossible, but I have been able to speak to my husband, and his nurse and carers whenever I’ve wanted to, including video calls. Their concern for me as his wife has also been very much appreciated. I feel like we are both being cared for. If I can’t look after him, then I can’t think of anywhere else I’d want him to be.

Violet P, wife of resident talking about Ashbourne Court, August 2020

Safer Reunions icon Safer Reunions

The welfare and safety of residents and team is our number one priority and we recognise that those living in care homes remain vulnerable to Covid-19. That said, regular contact with loved ones is essential for the mental and physical wellbeing of our residents, so we’re following a cautious approach to supporting visits to our homes.

All visitors are asked to follow our Visitor Protocol, which includes a declaration on arrival, use of PPE and observation of social distancing measures. Each home also has a dedicated Visitor Champion to welcome all visitors and support a successful and safe trip.

We continue to monitor the situation for each home and their local communities and adjust the visiting policy to the current situation, so please check individual website pages for updates or enquire with the Home Manager.

It’s comforting to know that my nan has the best care for her needs and is well looked after. The activities and variety for residents is great, and even those who can’t participate are not forgotten. I love to see the updates posted on social media too, this was particularly comforting during lockdown and a great way of being able to keep in touch with what was being run. I would highly recommend this home.

Carrie M, Granddaughter, about Meyrick Rise Care Home, August 2020

Resident Wellbeing and Happiness icon Resident Wellbeing and Happiness

At brighterkind, we believe in living life to the full. That’s why we’re passionate about offering vibrant, stimulating activities that will help our residents to love every day. We call these ‘Magic Moments’ and during these unprecedented times, they feel even more special than usual.

Every brighterkind home has a Magic Moments Club, which provides residents with a vast range of activities to enjoy. Club coordinators create an ever-changing programme, built on our residents’ past experiences and interests. It offers the chance to re-kindle talents, make discoveries and have new adventures.

Taking time to make life special for individuals is all part of the plan and this can mean one-to-one activities or joining in with others.

Knowing and understanding individuals is more important than ever for our residents’ happiness and wellbeing. This is all part of our holistic individualised care planning and activities approach. Making sure that even during these extraordinary times, everyone is happy.

In Partnership with Others icon In Partnership with Others

We are working with hospitals, healthcare professionals, local authorities and family members to continue to welcome new residents into our homes. We follow latest government guidance to ensure moving into the home is comforting and supportive for all new residents whilst keeping the welfare and safety of all parties our top priority.

We have joined with researchers at UCL, alongside the Department of Health & Social Care, to launch the only major study into the impact of Covid-19 on those living and working in care homes. The study will give the opportunity for both residents and team members living and working in the group’s care homes in England to be regularly tested to help track the virus, understand past exposure and to determine whether this provides immunity from Covid-19. Testing has already begun and the study will continue with further tests over the next 12 months.

Resident Activities icon Resident Activities

Throughout the pandemic, we’ve maintained a varied and interesting programme of activities. Sometimes it’s just about adapting to new ways of doing things and still maintaining links with our local community even if we can’t yet get out and about too much.

Mind, body & soul
Our programme of activities encourages all-round wellbeing. In equal measure we focus on keeping the mind sharp and agile, the body fit and mobile, and the spirit lively and engaged through entertainment, challenges, discoveries and personal interests.

Activities range from creative crafts and gardening in the sunshine to Just Bowl – an innovative indoor bowling experience. Homes have connected residents with their local community with Postcard Pals and we’ve introduced a Walk ‘N Talk Club, helping residents to get out in the fresh air, stay active and revisit favourite local walks.

Wishing Wells
Did you know that in a recent survey 60% of people said that they had never had a wish come true? At brighterkind we want to put this right with our Wishing Wells programme. The idea is simple: our residents and their families reveal what their personal wish might be, and we then do our very best to make it come true. The Wishing Wells programme enriches the lives of people in our care, enabling them to feel valued and special. Naturally, it’s open to everyone.

I can only say how reassuring it is to know that our Mum is being cared for so well, especially in the present circumstances. The staff really care and it shows, nothing is too much trouble for them. The activities are great, Mum loved the recent Hawaiian garden party. Thanks to the lady who organised our Zoom call. I really can’t thank all of the staff enough for all their patience and hard work, which is carried out with love and understanding.

Deborah W, daughter of resident living at The Granby in Harrogate, July 2020

Proactive Infection Control icon

Proactive Infection Control

Hand Hygiene icon

Hand Hygiene

PPE Availability and Use icon

PPE Availability and Use

Ongoing Infection Control Training icon

Ongoing Infection Control Training

Controlled Visits icon

Controlled Visits

Minimising Transmission icon

Minimising Transmission

Robust Cleaning icon

Robust Cleaning

Safely Welcoming New Residents icon

Safely Welcoming New Residents

Supporting Team Members icon

Supporting Team Members

Keeping Families Connected icon

Keeping Families Connected

Safer Reunions icon

Safer Reunions

Resident Wellbeing and Happiness icon

Resident Wellbeing and Happiness

In Partnership with Others icon

In Partnership with Others

Resident Activities icon

Resident Activities

Proactive Infection Control icon

Proactive Infection Control

We are committed to the wellbeing of our residents and never forget how susceptible they can be to infection.

As such, we have robust infection control and prevention policies and procedures and expect high standards from all team members. Each home has a dedicated Infection Prevention & Control Champion.

We take a dynamic, risk-based approach in response to any outbreak at a home or within the local community where they are based, working with the relevant local authorities on latest guidance and ensuring proactive communication for all involved.

Hand Hygiene icon

Hand Hygiene

Handwashing is the single most important way to prevent the spread of infection and we’ve made significant investment to encourage increased hand hygiene in line with government advice.

Permanent hand sanitiser stations are in place across all care homes and hold enough sanitiser for 10,000 uses, providing long-lasting protection without the need for constant refilling. They’re a key part of our infection control strategy and help to protect the safety of those living and working in our homes, as well as visitors.

PPE Availability and Use icon

PPE Availability and Use

Team members follow guidance to ensure appropriate use of PPE during their working day.

We have a sufficient supply of PPE for our teams and continue to work closely with suppliers to ensure stock levels are maintained.

Visitors to our homes are asked to wear PPE provided by brighterkind, which may include a face covering, apron or gloves.

They have done extremely well to keep residents COVID free. During lockdown they’ve regularly updated me and also made the effort to call me so that I can talk with my mother.

Keith M, son of resident at Houndswood House in Radlett, September 2020

Ongoing Infection Control Training icon

Ongoing Infection Control Training

As well as completing a thorough induction in infection prevention and control before they enter the home, all team members receive an ongoing programme of training through both face to face sessions and via a digital platform. The training includes a mandatory module on infection control and prevention which has been completed once again.

We have introduced Infection Prevention & Control Champions in every home who coach team members in how to ensure best practice infection prevention and control. The team have an array of online guides and videos on key infection control topics which can be accessed at any time. We make sure all our team members are kept updated on the most appropriate way to use PPE throughout their daily duties and handwashing techniques are regularly observed.

During the pandemic, Home Managers receive daily Covid-19 information and updates which are shared with all team members. The home has a meeting everyday to communicate changes, discuss issues and make sure best practice is shared throughout the home.

Controlled Visits icon

Controlled Visits

Our homes are under constant risk assessment to ensure that visits only take place when absolutely safe to do so. They are considered on a case-by case basis at the discretion of the Home Manager and are subject to a number of conditions.

We are taking steps to ensure that where we have to use agency staff, we ensure that they do not work in other homes too. Any external team or contractor visits are strictly only when essential. We’ve put controls in place to minimise the number of locations visited within a period of time and visiting team members are required to wear appropriate PPE at all times. All visits to our care homes are supported by the home Visitor Champion and visits are pre booked and staggered to minimise the number of people on site at any time.

Minimising Transmission icon

Minimising Transmission

Before entering our homes or offices, everyone is required to complete a health screening process – including team members, agency staff, visitors and contractors. The screening is designed to minimise transmission of the virus and includes a health declaration and temperature check. Where possible, team members are dedicated to specific areas of the home to reduce the risk of transmission between areas.

Testing is vital and we have implemented whole home testing for team members and residents. We monitor daily results from our care homes and team members. This enables us to dynamically risk assess for visits and admissions to minimise transmission, as well as offer safe and controlled reunions between residents and their families. Residents are asked to self-isolate if they have symptoms, have tested positive following our regular testing schedule or a return from a hospital stay. New admissions are also required to self-isolate and their care and activities are tailored appropriately during this time.

Robust Cleaning icon

Robust Cleaning

We are committed to achieving the highest standard of cleanliness and hygiene to control the spread of infection and illness in our homes. In addition to our detailed cleaning manual for team members, we have support tools available such as cleaning schedules and method cards to ensure cleaning and disinfection is carried out effectively, focusing on high risk infection areas, surfaces and hand touch points.

Standardisation is achieved throughout our care homes thanks to a company-wide chemical product list and all products are purchased from approved suppliers and supported by evidence of their efficacy and the required health and safety information.

We use a multi-surface cleaner disinfectant for use on all surfaces which is effective against Coronaviruses and personal hygiene protocols are actively followed by all team members.

Safely Welcoming New Residents icon

Safely Welcoming New Residents

Our caring teams are always ready to welcome those that need care and support into our homes. We are committed to providing a safe and homely place to live and during the pandemic have put extra measures and infection control protocols in place for everyone’s safety and wellbeing.

Current government guidelines include an initial period of self-isolation for 14 days to ensure the continued safety of existing residents and team members. During this time, new residents are supported to feel at home in their bedroom and will not feel alone. Every new resident will have proposed activities to participate in during this time, supported by various members of the team to cater for their individual needs and ensure they
are comfortable throughout each day.

Members of our team will spend time getting to know new residents in order to create a personalised care plan that not only supports care needs, but also overall wellbeing. New residents will also be supported to keep in touch with friends and family members, making full use of technology through video calls, social media updates and telephone calls.

My mother became a resident of Emberbrook in May [2020] when her previous care home could no longer meet her needs. Her health was failing, she’d lost interest in eating/drinking and spent much of her time in bed! We really thought she would pass away soon. Within a few weeks of being cared for at Emberbrook, she had gained a new lease of life! She’s put on the weight she had lost, is active again and is our happy mum again. I can’t thank the Emberbrook team enough for the love and care they give!

Elizabeth S, Daughter, August 2020

Supporting Team Members icon

Supporting Team Members

We are immensely grateful and proud of our team and the care provided to our residents. For our residents, team members are like a second family.

It isn’t just our responsibility to look after our residents, but its also vital to take care of our team too. The way people who work in our care homes feel about their work directly affects our residents. We know that a happy, looked after and engaged work force is vital.

Our ‘free’ employee assistance programme is there for any eventuality - from advice about health and wellbeing to concerns about finance, housing or mortgages...it’s all covered and provided as an advice and counselling service for our team members, 24 hours a day, seven days a week.

Throughout the pandemic, we shared the wonderful care and passion of our team. These joyous stories and individuals were nominated by their peers, and shared with the wider team daily. We thank each and every one of our team members for the amazing part they play in keeping our residents happy and safe.

The care home does a brilliant job. Nothing is too much trouble. All the staff are friendly and always have a smile. The care my mother is receiving is second to none. Their handling of the Covid crisis is exemplary.

AG, son of resident at St Oswald’s House. August 2020

Keeping Families Connected icon

Keeping Families Connected

Communication with loved ones is core to the wellbeing of residents, particularly during times of uncertainty. Across our homes, teams are assisting with video calls on a daily basis to ensure residents keep in touch with their nearest and dearest.

We’ve set up dedicated private family Facebook groups to encourage day-to-day communication and our Magic Moments App continues to keep families connected with private email and video messaging, photographs and shared memories. For face-to-face celebrations or family catch ups, get togethers via video have proved to be popular with every generation and have become commonplace in our homes.

Our homes have also connected our residents with the local community through Postcard Pals, keeping them engaged and cheery receiving drawings letters and cards from local schools and groups.

The present situation has made visiting impossible, but I have been able to speak to my husband, and his nurse and carers whenever I’ve wanted to, including video calls. Their concern for me as his wife has also been very much appreciated. I feel like we are both being cared for. If I can’t look after him, then I can’t think of anywhere else I’d want him to be.

Violet P, wife of resident talking about Ashbourne Court, August 2020

Safer Reunions icon

Safer Reunions

The welfare and safety of residents and team is our number one priority and we recognise that those living in care homes remain vulnerable to Covid-19. That said, regular contact with loved ones is essential for the mental and physical wellbeing of our residents, so we’re following a cautious approach to supporting visits to our homes.

All visitors are asked to follow our Visitor Protocol, which includes a declaration on arrival, use of PPE and observation of social distancing measures. Each home also has a dedicated Visitor Champion to welcome all visitors and support a successful and safe trip.

We continue to monitor the situation for each home and their local communities and adjust the visiting policy to the current situation, so please check individual website pages for updates or enquire with the Home Manager.

It’s comforting to know that my nan has the best care for her needs and is well looked after. The activities and variety for residents is great, and even those who can’t participate are not forgotten. I love to see the updates posted on social media too, this was particularly comforting during lockdown and a great way of being able to keep in touch with what was being run. I would highly recommend this home.

Carrie M, Granddaughter, about Meyrick Rise Care Home, August 2020

Resident Wellbeing and Happiness icon

Resident Wellbeing and Happiness

At brighterkind, we believe in living life to the full. That’s why we’re passionate about offering vibrant, stimulating activities that will help our residents to love every day. We call these ‘Magic Moments’ and during these unprecedented times, they feel even more special than usual.

Every brighterkind home has a Magic Moments Club, which provides residents with a vast range of activities to enjoy. Club coordinators create an ever-changing programme, built on our residents’ past experiences and interests. It offers the chance to re-kindle talents, make discoveries and have new adventures.

Taking time to make life special for individuals is all part of the plan and this can mean one-to-one activities or joining in with others.

Knowing and understanding individuals is more important than ever for our residents’ happiness and wellbeing. This is all part of our holistic individualised care planning and activities approach. Making sure that even during these extraordinary times, everyone is happy.

In Partnership with Others icon

In Partnership with Others

We are working with hospitals, healthcare professionals, local authorities and family members to continue to welcome new residents into our homes. We follow latest government guidance to ensure moving into the home is comforting and supportive for all new residents whilst keeping the welfare and safety of all parties our top priority.

We have joined with researchers at UCL, alongside the Department of Health & Social Care, to launch the only major study into the impact of Covid-19 on those living and working in care homes. The study will give the opportunity for both residents and team members living and working in the group’s care homes in England to be regularly tested to help track the virus, understand past exposure and to determine whether this provides immunity from Covid-19. Testing has already begun and the study will continue with further tests over the next 12 months.

Resident Activities icon

Resident Activities

Throughout the pandemic, we’ve maintained a varied and interesting programme of activities. Sometimes it’s just about adapting to new ways of doing things and still maintaining links with our local community even if we can’t yet get out and about too much.

Mind, body & soul
Our programme of activities encourages all-round wellbeing. In equal measure we focus on keeping the mind sharp and agile, the body fit and mobile, and the spirit lively and engaged through entertainment, challenges, discoveries and personal interests.

Activities range from creative crafts and gardening in the sunshine to Just Bowl – an innovative indoor bowling experience. Homes have connected residents with their local community with Postcard Pals and we’ve introduced a Walk ‘N Talk Club, helping residents to get out in the fresh air, stay active and revisit favourite local walks.

Wishing Wells
Did you know that in a recent survey 60% of people said that they had never had a wish come true? At brighterkind we want to put this right with our Wishing Wells programme. The idea is simple: our residents and their families reveal what their personal wish might be, and we then do our very best to make it come true. The Wishing Wells programme enriches the lives of people in our care, enabling them to feel valued and special. Naturally, it’s open to everyone.

I can only say how reassuring it is to know that our Mum is being cared for so well, especially in the present circumstances. The staff really care and it shows, nothing is too much trouble for them. The activities are great, Mum loved the recent Hawaiian garden party. Thanks to the lady who organised our Zoom call. I really can’t thank all of the staff enough for all their patience and hard work, which is carried out with love and understanding.

Deborah W, daughter of resident living at The Granby in Harrogate, July 2020